Privacy Policy

At VOIPTREK FİXNET TELEKOMÜNİKASYON LİMİTED ŞİRKETİ ("VoipTrek"), we care about the privacy of the personal data you share while using our services. This policy explains what data we collect, why, and how we protect it.

1. Data we collect

• Subscription data: Full name, company name, contact details and the documents required for identity verification under applicable regulations.
• Traffic data: Calling/called numbers, call date, duration and billing information. This data is retained for billing and regulatory obligations.
• Call recordings: Kept only where the subscriber has enabled recording; only the subscriber can access the recordings.
• Website usage data: Information submitted through the contact form and basic server logs.

2. How data is used

Data is processed to deliver the service, for billing, technical support, compliance with legal obligations and service quality improvement. Your data is never sold to third parties for marketing purposes.

3. Data sharing

Data may be shared only with authorized public authorities where required by law, with licensed operators we interconnect with to the extent necessary to provide the service, and with the data center providers we use.

4. Retention periods

Traffic and billing data are retained for the periods prescribed by applicable law; subscription documents are kept for the statutory limitation period after the subscription ends. Call recordings are kept between 30 days and 1 year depending on the plan, and deleted at the end of that period.

5. Security

Data is transferred over encrypted connections, access is role-based, and our systems are regularly updated. Voice traffic can be encrypted with TLS/SRTP.

6. Your rights

For your rights regarding personal data and how to exercise them, see our Data Protection Notice. For questions, contact info@voiptrek.com.tr.